The West Bengal government launched the Didi Ke Bolo initiative as a dedicated public grievance redressal system to strengthen direct communication between citizens and the administration. This campaign was personally initiated by Mamata Banerjee, with the aim of listening to people’s problems at the grassroots level and ensuring quicker resolution of public complaints.
Under this initiative, a dedicated Didi Ke Bolo phone number (9137091370) and the official website Didikebolo.com were introduced in April 2019. Initially, citizens were allowed to submit their grievances through an online contact form available on the website. However, the online portal and contact form were later discontinued by the government. Despite this, the helpline number continues to remain active and is currently operated under the Programme Implementation & Grievance Cell, allowing people to lodge their complaints directly over the phone.
At present, citizens of West Bengal can raise their issues by calling the official Didi Ke Bolo phone number and share complaints related to government services, welfare schemes, or administrative problems. This initiative, launched under the Trinamool Congress (TMC)–led state government, is considered one of the first large-scale political and administrative outreach programs focused on rebuilding and strengthening public trust at the grassroots level.
What is Didi Ke Bolo?
Didi Ke Bolo is a citizen-centric complaint and feedback platform designed to listen to the concerns of the people of West Bengal. It allows residents to submit complaints related to public services, welfare schemes, local administration, and governance issues, which are then forwarded to the concerned departments for action.
Objective of the West Bengal Government
The main objectives behind launching Didi Ke Bolo are:
- To establish direct communication between citizens and the government
- To ensure transparency and accountability in grievance redressal
- To resolve public complaints in a timely and efficient manner
- To understand issues at the grassroots level and improve governance
Benefits of the Online Complaint System
- Complaints can be registered anytime from anywhere
- No need to visit government offices physically
- Multiple complaint modes such as online portal and phone support
- Easy tracking of complaint status
- Saves time, effort, and money for citizens
Who Can Use Didi Ke Bolo?
- Any resident of West Bengal
- Students, workers, farmers, senior citizens, and general citizens
- Anyone facing issues related to state government services, schemes, or administration
This platform is free to use and is meant to empower citizens by giving them a reliable and official channel to raise their concerns.
Didi Ke Bolo Phone Number
The Didi Ke Bolo phone number is the same as the official helpline number. Citizens of West Bengal can use this number not only to call but also to send their complaints directly through WhatsApp.
Same Number Used for WhatsApp
The official didi ke bolo WhatsApp number is 9137091370.
You just need to save this number on your mobile phone and open WhatsApp to start the complaint process. This facility is especially helpful for people who are unable to explain their issues properly on a call or want to keep a written record of their complaint.
How to Send a Complaint on WhatsApp
Follow these simple steps to register your grievance:
- Save 9137091370 in your contact list.
- Open WhatsApp and search for the saved contact.
- Send a text message clearly explaining your problem.
- Wait for further instructions or confirmation from the grievance team.
In many cases, you may also be asked to share supporting details or documents if required.
Format of Message for WhatsApp Complaint
To avoid delay, always send your complaint in a clear and proper format:
Name: Your full name
District: Your district in West Bengal
Issue: Brief description of your problem or complaint
Using this format helps the authorities understand your issue quickly and forward it to the concerned department. Many users also search for didi ke bolo phone number photo online to save the correct number—make sure you always use the official WhatsApp number mentioned above to stay safe from fake contacts.
Didi Ke Bolo Online Complaint Registration (Latest Status 2026)
Many people still search for didi ke bolo online complaint hoping to register their grievance through the official website. However, there is an important update regarding the portal’s current status.
Is Didi Ke Bolo Portal Active or Closed?
- Official website: www.Didikebolo.com
- Current status (2026): Online complaint registration is closed
Earlier, citizens could visit the didi ke bolo website and fill out an online complaint or contact form. This option allowed people to submit their issues directly through the portal without calling the helpline. However, the West Bengal government has now closed the online registration facility, and the portal is no longer active for new complaint submissions.
Reason for Closure of Didi Ke Bolo Portal
The main reason for closing the didi ke bolo portal was to shift the grievance system to a centralized helpline-based mechanism under the Programme Implementation & Grievance Cell. This change helped the government:
- Monitor complaints more efficiently
- Reduce duplicate and fake submissions
- Ensure faster forwarding of grievances to concerned departments
At present, citizens are advised not to rely on any website claiming to offer online registration for Didi Ke Bolo. To lodge a complaint, you should use the official helpline or WhatsApp number and then track the status through the West Bengal CMO grievance portal.
How to Register Complaint via Phone (Step-by-Step)
If you want to file a didi ke bolo complaint, the easiest and officially supported method is through the helpline phone number. Since online registration is closed, phone-based registration is currently the primary way to use this service.
Step 1: Call the Didi Ke Bolo Helpline Number
Dial the official helpline number 9137091370 from your registered mobile number. Make sure you call during daytime working hours for a quicker response.
Step 2: Choose Your Preferred Language
After connecting the call, you will be asked to select a language. The helpline supports multiple languages so that people from different regions of West Bengal can explain their issues comfortably.
Step 3: Explain Your Grievance Clearly
Once connected to the operator, explain your problem in detail. Share important information such as:
- Your name
- District and locality
- Department related to the issue
- Brief description of the complaint
Clear and accurate details help in proper didi ke bolo registration and faster action.
Step 4: Note the Complaint Reference Number
After successful registration of your didi ke bolo complaint, you will be given a complaint/reference number. Write it down carefully, as this number is required later to check the status of your grievance.
Following these steps ensures that your complaint is officially recorded and forwarded to the concerned department for resolution.
How to Check Didi Ke Bolo Complaint Status Online
After registering your complaint through the helpline or WhatsApp, you can easily track its progress online. The West Bengal government provides a separate facility on the Chief Minister’s Office (CMO) website for checking grievance status.
Status Check Through cmo.wb.gov.in
Follow the steps below for didi ke bolo status check:
- Visit the official CMO portal
Open the official website: cmo.wb.gov.in using your mobile or computer browser.
- Click on “Know Your Grievance”
On the homepage or main menu, look for the option labeled “Know Your Grievance” and click on it.
- Enter Mobile Number & OTP
Enter the same mobile number that you used while registering your complaint.
An OTP will be sent to your mobile—enter the OTP to view your complaint details.
Once verified, you will be able to see the current didi ke bolo status, including whether your grievance is under process, forwarded to a department, or resolved. This method works for both phone and WhatsApp complaints and is the official way for didi ke bolo online complaint status check.
Departments Covered Under Didi Ke Bolo
The didi ke bolo purpose is not limited to a single department. This grievance system has been designed as a statewide mechanism covering almost all major government departments of West Bengal, so that citizens can raise complaints related to different public services through one platform.
Total Departments Covered
Under the Didi Ke Bolo initiative, more than 50 state government departments are connected to the grievance redressal system. These include departments related to welfare schemes, administration, health, education, food supply, rural development, and urban services. Complaints received through the helpline are routed to the concerned department for action.
District & Block-Level Offices
To ensure faster resolution, the system is linked not only at the state level but also at:
- District offices
- Sub-division offices
- Block-level and local offices
This structure helps in addressing problems at the ground level, where most didi ke bolo complaint cases originate, especially in rural and semi-urban areas.
Types of Complaints Accepted
Citizens can register complaints related to:
- Delay or denial of government schemes and benefits
- Ration card, pension, housing, or social welfare issues
- Health services and hospital-related problems
- Local administration, municipal, or panchayat issues
- Corruption, harassment, or misuse of power
Overall, the wide departmental coverage ensures that the didi ke bolo purpose—quick and effective grievance redressal for the people of West Bengal—is properly fulfilled.
Didi Ke Bolo Statistics (Latest Data)
The effectiveness of any grievance redressal system can be understood through its performance data. The Didi Ke Bolo initiative regularly publishes grievance statistics, which help citizens evaluate how seriously complaints are being handled.
Total Grievances Received
As per the latest available data, over 49 lakh (4.9+ million) grievances have been registered through the Didi Ke Bolo helpline across West Bengal. These complaints cover issues related to welfare schemes, local administration, health, education, and other public services.
Complaints Resolved
Out of the total grievances received, more than 36 lakh complaints have already been resolved or disposed of by the concerned departments. This shows active participation from district and block-level offices in addressing public issues.
Success Rate
With a resolution rate of around 70–75%, Didi Ke Bolo has emerged as one of the most responsive state-level grievance systems in India. Many complaints are addressed within a fixed time frame, depending on the nature and urgency of the issue.
Why These Statistics Build Trust (E-E-A-T)
Publishing transparent data on total complaints and resolutions strengthens Experience, Expertise, Authoritativeness, and Trustworthiness (E-E-A-T). It reassures citizens that their voices are not ignored and that registered grievances are officially tracked, monitored, and acted upon. This transparency is a key reason why people continue to rely on Didi Ke Bolo for raising genuine concerns.
Didi Ke Bolo Contact Details (All in One)
If you are looking for official and verified contact information, below are the complete Didi Ke Bolo contact details in one place. Always use these details to avoid fake numbers or websites.
Phone Number
- Didi Ke Bolo Phone Number: 9137091370
This number can be used to call and register complaints directly with the grievance cell during working hours.
WhatsApp Number
- Didi Ke Bolo WhatsApp Number: 9137091370
The same number works on WhatsApp. You can send your complaint in text format along with basic details like name, district, and issue.
Website
- Official Website: www.didikebolo.com
Important Update:
The www didi ke bolo com official website is currently not active for online complaint registration. Any website claiming to accept new online complaints in the name of Didi Ke Bolo should be treated with caution.
Social Media Availability
Didi Ke Bolo is also present on social media platforms where general updates and information are shared:
- Facebook – https://www.facebook.com/DidiKeBolo
- Twitter (X) – https://twitter.com/DidiKeBolo
- Instagram – https://instagram.com/didikebolo
However, social media should not be considered an official complaint registration channel. For guaranteed action and tracking, always use the helpline number.
Using the above official contact details ensures your complaint is genuine, recorded, and forwarded to the appropriate government department.
Is Didi Ke Bolo Safe & Genuine?
Yes, Didi Ke Bolo is a safe and genuine public grievance initiative officially backed by the West Bengal government. It was launched to ensure transparency, accountability, and easy access to the administration for common citizens.
Government-Backed Initiative
Didi Ke Bolo is operated under the state government’s grievance redressal mechanism and is directly monitored by the administration. Complaints registered through the official helpline are forwarded to the concerned departments at the state, district, or block level, making it a legitimate and trustworthy system.
No Fees Required
There is no charge or registration fee to file a complaint through Didi Ke Bolo. Any call, WhatsApp message, or grievance registration is completely free of cost (except normal call or data charges by your service provider). If anyone asks for money in the name of Didi Ke Bolo, it is a clear sign of fraud.
How to Avoid Fake Numbers & Websites
To stay safe, always keep these points in mind:
- Use only the official helpline number mentioned by the government
- Avoid websites claiming to offer “new” online registration for Didi Ke Bolo
- Do not share OTPs, bank details, or personal financial information
- Ignore messages or calls asking for payment to resolve complaints
By using only verified channels and staying alert, citizens can safely use Didi Ke Bolo to raise genuine issues without fear of scams or misuse.
Important Points Before Filing Complaint
Before registering your grievance through Didi Ke Bolo, it is important to keep a few things in mind. Following these points will help in faster registration and quicker resolution of your complaint.
Keep Documents Ready
Always keep relevant documents or details ready before making a complaint. This may include application numbers, ration card details, pension ID, hospital slip, or any reference related to your issue. Having correct information helps officials understand and verify your problem easily.
Use Registered Mobile Number
Make sure you use an active and correct mobile number while filing your complaint. The same number is required later for OTP verification during status checking. If the mobile number is incorrect or inactive, you may face issues in tracking your complaint.
Be Clear & Concise
While explaining your issue, keep your complaint clear, factual, and to the point. Avoid unnecessary details or emotional language. A well-explained complaint with correct facts helps the grievance team forward it to the right department without delay.
By following these important points, your complaint registration process becomes smoother and increases the chances of timely resolution.
Conclusion
Didi Ke Bolo has emerged as an important grievance redressal system for the people of West Bengal, allowing citizens to directly connect with the government through a simple helpline and WhatsApp facility. With the online portal currently closed, the official helpline number remains the most reliable way to register complaints and ensure that issues are forwarded to the concerned departments for action.
Citizens are encouraged to actively use this grievance system to report genuine problems related to government schemes, public services, corruption, or local administration. By raising issues through the proper channel, people can help improve transparency and accountability at the grassroots level.
Overall, Didi Ke Bolo is a trusted, government-backed initiative that empowers citizens to make their voices heard. Using the official contact details responsibly ensures that complaints are recorded, monitored, and addressed in a fair and systematic manner.
FAQs – Didi Ke Bolo
What is Didi Ke Bolo phone number?
The official Didi Ke Bolo phone number is 9137091370. Citizens of West Bengal can call this helpline during working hours to register their complaints directly with the grievance cell.
Is Didi Ke Bolo WhatsApp number same?
Yes, the Didi Ke Bolo WhatsApp number is the same as the helpline number, i.e. 9137091370. You can save this number and send your complaint on WhatsApp in text format with basic details like name, district, and issue.
Can I register complaint online?
No. As of now, online complaint registration is closed. The official portal didikebolo.com is not active for new submissions. Complaints can only be registered through the helpline phone number or WhatsApp.
How to check Didi Ke Bolo complaint status?
You can check your Didi Ke Bolo complaint status online by visiting cmo.wb.gov.in, clicking on “Know Your Grievance”, and entering your registered mobile number along with the OTP received.
Is Didi Ke Bolo website active?
The official website www.didikebolo.com is currently inactive for online complaint registration. Any website claiming to accept new Didi Ke Bolo complaints online should be treated as unofficial.
Who started Didi Ke Bolo?
Didi Ke Bolo was started by Mamata Banerjee, the Chief Minister of West Bengal, to provide a direct grievance redressal system for the people of the state.
